Shipping policy

Shipping Origin:

  • All orders are shipped from Chaozhou, China within 3 Business Day (Monday - Friday) after the order is placed.

Order Cutoff Time

Orders placed before 12:00 PM (GMT+9) will be processed the same day. Orders placed after this time will be processed the next business day.

Shipping Process:

  • Goods are transported within China via Chinese express companies.
  • After customs clearance at the Chinese customs facility, the package will be prepared for international flight.
  • Once the package arrives at the customs facility in your country, it will be forwarded by UPS or DHL.

Tracking Information:

  • We will provide you with a tracking number and add it to your order details for easy monitoring of your shipment.

Shipping Fees:

  • All countries and regions: Orders between $0.00 and $48.99 are subject to a flat shipping fee of $9 per order. 
  • Free shipping is available for orders with a total cart value exceeding $49 USD.
  • Prices and shipping charges include customs clearance procedures and taxes.
  • We will handle customs clearance, pay taxes, and ship directly to you.
  • Other Countries: If you are outside the United States, please contact us at dofo@dofotea.com for shipping availability and rates.

Delivery Timeline:

  • United States, Canada, Australia and Europe: Estimated delivery time is 8 to 14  Days .
  • Other Countries: Delivery time may vary and will be provided upon inquiry.

Special Circumstances:

  • If the order number is not updated, please do not worry because the package is clearing customs and waiting for the flight.
  • In some countries or regions, shipping may face challenges due to specific restrictions or logistical issues.
  • Please contact us to confirm availability before placing an order if you are unsure about shipping to your location.

Policy Updates

Please be aware that our policies may be updated periodically to reflect changes in our operations or regulatory requirements. We encourage you to review our policies regularly to stay informed about how these changes might affect your orders or interactions with us.

Contact Information:

  • Company Name: Chaozhou Do Fotea Co., Ltd.
  • Company Registration Number: 91445103MAE2TP1P1C
  • Phone: +8618927110833
  • Email:dofo@dofotea.com
  • Customer Support: Responding within 24 Business Hours
  • Business Address: Room 902, Unit 2, Building 13, Haiyi No. 1, Guihua Road, Fengxi Town, Huan District, Chaozhou City, Guangdong Province, China
  • FDA Registration Number: 19122531116
  • D-U-N-S Number: 554819614