Refund policy

Return Conditions

  • Items that have been opened, used, or consumed are not eligible for a refund.
  • Unopened tea and unused teaware may be returned within 10 days of delivery for a refund.
  • Items must be in their original condition and packaging to qualify for a return.

Return Method

  • Contact us via email or our customer service channel to request a return.
  • Provide proof of purchase and details about the item(s) to be returned.

  • Once approved, we will provide you with a return label that you can download and print.

  • Refunds will be issued after we receive and inspect the returned items.

Return Shipping

  • The buyer is responsible for return shipping costs for unopened or unused items.
  • For items that are damaged, incorrect, or significantly different from the listing description, we will provide a prepaid return label at no cost to the buyer.

Damaged or Incorrect Items

  • If you receive a damaged, incorrect, or misrepresented item, please contact us within 48 hours of receiving the package.
  • If you receive a damaged or incorrect item, or if the item is significantly different from its description, we will provide a prepaid return label at no

Refund Processing Time

  • Refunds will be processed within 5-7 business days after the returned items are received and inspected.
  • The exact time for the refund to appear in your account may vary depending on your payment provider or bank.

For any questions or further assistance, please contact us. Your satisfaction is our priority!

Contact Information:

  • Company Name: Chaozhou Do Fotea Co., Ltd.
  • Company Registration Number: 91445103MAE2TP1P1C
  • Phone: +8618927110833
  • Email:dofo@dofotea.com
  • Customer Support: Responding within 24 Business Hours
  • Business Address: Room 902, Unit 2, Building 13, Haiyi No. 1, Guihua Road, Fengxi Town, Huan District, Chaozhou City, Guangdong Province, China
  • FDA Registration Number: 19122531116
  • D-U-N-S Number: 554819614